Remote Services

 

The Remote Service level comes with a couple nice add-ons for your business, listed below.
In addition to that, it is primarily meant to help you control your support cost throughout the year.
All support that is accomplished by our team remotely will be included in your monthly fee.
On-site time will be billed separately, and you will be notified before those charges are incurred.
Any charges incurred for onsite support will be invoiced separately on the 1st and 15th of each month.

 

Remote Services

What’s Included:

  • CheckboxPhone and Email Support
  • CheckboxManaged Endpoint Security
  • CheckboxAutomated Software Patching
  • CheckboxPriority Service
  • Checkbox24/7 Server Monitoring
  • CheckboxFull Network Documentation
  • CheckboxBasic IT Audit
  • CheckboxDiscounted Hourly Support Rates
  • CheckboxRemote Support Agent for Faster Support
  • CheckboxVendor Management on Your Behalf
  • CheckboxThird Party Product Maintenance
  • CheckboxAll Support, Remotely
  • CheckboxSemi-annual On-site Technology Reviews
  • CheckboxBusiness Disaster Recovery Planning
  • CheckboxEmail Phishing Simulation and Security Awareness Training
  • CheckboxAdd-on Services Allowed
  • CheckboxDark Web Monitoring for Business Domain
  • CheckboxSupport Ticket Submission and Portal Access
  • CheckboxDevelopment of IT Budget
  • CheckboxNo Minimum Hourly Charge

Interested in our Remote Services?