Remote Services
The Remote Service level comes with a couple nice add-ons for your business, listed below.
In addition to that, it is primarily meant to help you control your support cost throughout the year.
All support that is accomplished by our team remotely will be included in your monthly fee.
On-site time will be billed separately, and you will be notified before those charges are incurred.
Any charges incurred for onsite support will be invoiced separately on the 1st and 15th of each month.
What’s Included:
| ✓ Phone and Email Support | ✓ Discounted Hourly Support Rates | ✓ Email Phishing Simulation and Security Awareness Training |
| ✓ Managed Endpoint Security | ✓ Remote Support Agent for Faster Support | ✓ Add-on Services Allowed |
| ✓ Automated Software Patching | ✓ Vendor Management on Your Behalf | ✓ Dark Web Monitoring for Business Domain |
| ✓ Priority Service | ✓ Third Party Product Maintenance | ✓ Support Ticket Submission and Portal Access |
| ✓ 24/7 Server Monitoring | ✓ All Support, Remotely | ✓ Development of IT Budget |
| ✓ Full Network Documentation | ✓ Semi-annual On-site Technology Reviews | ✓ No Minimum Hourly Charge |
| ✓ Basic IT Audit | ✓ Business Disaster Recovery Planning |