Remote Services
The Remote Service level comes with a couple nice add-ons for your business, listed below.
In addition to that, it is primarily meant to help you control your support cost throughout the year.
All support that is accomplished by our team remotely will be included in your monthly fee.
On-site time will be billed separately, and you will be notified before those charges are incurred.
Any charges incurred for onsite support will be invoiced separately on the 1st and 15th of each month.
What’s Included:
- Phone and Email Support
- Managed Endpoint Security
- Automated Software Patching
- Priority Service
- 24/7 Server Monitoring
- Full Network Documentation
- Basic IT Audit
- Discounted Hourly Support Rates
- Remote Support Agent for Faster Support
- Vendor Management on Your Behalf
- Third Party Product Maintenance
- All Support, Remotely
- Semi-annual On-site Technology Reviews
- Business Disaster Recovery Planning
- Email Phishing Simulation and Security Awareness Training
- Add-on Services Allowed
- Dark Web Monitoring for Business Domain
- Support Ticket Submission and Portal Access
- Development of IT Budget
- No Minimum Hourly Charge